IT HAPPENED AGAIN TODAY! It is like fingers on a chalkboard to me. As a business strategy consultant, I get frustrated and annoyed at the overuse of the word ‘strategy’ in the business world. Sometimes I don’t think the person speaking actually understands what the word means! Strategy is an outcome, not an action-oriented task [...]
Today I found myself using words with a friend that I usually reserve for clients: “You have two choices–be intentional and deliberate or continue to play the victim.” My friend works for a large corporation which is known for having a poor employee environment. She continues to allow herself to be ‘abused in the workplace’ [...]
Last fall I arrived at a client hospital site and felt as though I had fallen into the land of Winnie the Pooh. The manager of the department seemed to focus only on patient privacy issues, very similar to Pooh with his honey. Her faithful sidekick, like Piglet, wanted everyone to like her in spite [...]
David Allen said “You can do anything – but not everything.” In strategic planning, I call the actual document “the yes, no, not yet document”. Once you have documented the plan into an actionable plan, it really makes decision making much easier for the executive leadership team in an organization. The annual exercise of planning [...]
I recently met with a colleague that defines training as ‘teaching repetitive tasks’ and education as ‘teaching someone to design.’ This is perfect! Too many times we administrators expect managers to ‘train’ end users in a new system. In reality, we administrators should be educating end users so they can not only use or adapt [...]
